Shipping policy
Last updated: April 20 2026
At MattCustomWear, we are committed to delivering your decorative and personalized products to your doorstep with efficiency and transparency. This policy outlines our shipping process so you know exactly when to expect your order.
Our Story and Commitment
The MattCustomWear with a vision to provide unique decorative and personalized products that bring warmth and personality into everyday spaces. From decorative garden flags and custom gifts to home décor items, every product we offer is designed to add a special touch to your home.
Because many of our items are made or prepared with attention to detail, we consider shipping to be the final step in delivering a great customer experience. Each package is carefully inspected and securely packed to ensure it arrives safely at your home.
Shipping Destinations and Costs
To keep our pricing simple and transparent, we currently ship only within the United States.
Shipping Area: United States
Shipping Cost: Standard Shipping is $0.00 (FREE) on all orders.
No matter the size of your order, you will never encounter hidden shipping fees at checkout.
Delivery Estimates
We understand how exciting it is to receive your order, so our team works hard to process and ship your items quickly.
1. Processing and Handling
Order Cut-off Time: 5:00 PM (EST) Eastern Standard Time (New York)
Processing Time: 1–3 Business Days (Monday – Friday)
During this time, your order will be:
- Reviewed and confirmed
- Carefully prepared and quality checked
- Securely packaged for shipment
Orders placed after the daily cut-off time will be processed on the next business day.
2. Transit and Arrival
Once your order has been shipped, the estimated delivery time is:
- United States: 4–5 Business Days
- Total Estimated Delivery Time: 5–8 Business Days from the date of order.
Please note that delivery times are estimates and may occasionally be affected by holidays, weather conditions, or Shipping Methods and Tracking
To ensure reliable delivery, we partner with trusted carriers such as USPS and UPS.
Tracking Your Order: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor your package's progress in real time.
Our website is also protected by an SSL security certificate, ensuring that your personal and shipping information is securely encrypted during checkout.
Order Assistance
If you have questions about your order or shipping status, our customer support team is happy to assist you.
Name: MattCustomWear
Email: support@mattcustomwear.com
Phone: +1-912-508-1043
Address: 818 Crosby St, Savannah, GA 31415, US