Refund policy

Last updated: April 19, 2026

At MattCustomWear, we take great pride in creating unique decorative and personalized products designed to bring warmth and personality to your home. We understand that purchasing customized and handmade-style décor online requires trust, which is why we have established a clear and fair return and exchange policy to ensure your satisfaction.

Our Journey and Commitment to Quality

MattCustomWear was founded with the mission of bringing creativity and personalization into everyday home décor. Our store specializes in products such as garden flags, decorative ornaments, personalized gifts, wooden décor, and other custom home accessories designed to celebrate family, special occasions, and meaningful moments.

Each product is carefully designed to combine style, durability, and personal expression. Whether you are decorating your garden, celebrating holidays, or searching for a thoughtful gift, our goal is to provide products that make every home feel more welcoming and unique.

To ensure safe online shopping, our website is protected by SSL encryption, which secures your personal and payment information during every transaction. This allows you to shop with confidence while exploring our collection of personalized décor and gifts.

Return Window

We offer a 30-day return and exchange window starting from the date your order is delivered.

To be eligible for a return, items must be returned in new and unused condition, including original packaging, and must show no signs of damage, wear, or use.

Return Conditions

We accept returns under the following circumstances:

Defective or Incorrect Products

If your item arrives damaged, defective, or you receive the wrong product, we will resolve the issue as quickly as possible.

For these cases:

• We will provide a free replacement or a full refund.
• Customers may be asked to provide clear photos of the issue to help us verify the problem.

Non-Defective Products (Change of Mind)

If you change your mind or decide you no longer want the product, you may return the item as long as it is unused and in its original condition.

For change-of-mind returns:

• The customer is responsible for return shipping costs.
• Original shipping fees are non-refundable.

Exchange Policy

We are happy to help you exchange your item for another design of equal value when possible.

To request an exchange, please contact us by email with the necessary details:

• Your order number
• The item you would like to exchange

Shipping for exchanges:

• For defective items, the exchange will be free of charge.
• For non-defective exchanges, customers are responsible for returning the original item.

Processing time: Once the returned product is received and inspected, exchanges are processed within 3 business days.

Refund Processing

We aim to make the refund process simple and transparent.

• No restocking fees will be charged for approved returns.
• Refunds are issued to the original payment method.
• Processing time may take 5 business days depending on your payment provider.

Contact Customer Service

If you have any questions regarding returns, exchanges, or your order, our customer support team is always ready to help.

Store Name: MattCustomWear
Email: support@mattcustomwear.com
Phone: +1-912-508-1043
Address: 818 Crosby St, Savannah, GA 31415, US